Skip to main content
Adriely Martins
Adriely Martins
Participant
April 15, 2026
Question

Ressarcimento cobrança indevida como obter o meu dinheiro de volta?

  • April 15, 2026
  • 1 reply
  • 6 views

Fiz o plano Premium e iria cancelá-lo no dia 15 de abril hoje, porém a cobrança foi realizada no dia 14 de abril no meu cartão de débito sem a minha autorização quero meu dinheiro de volta. 

Segue foto da cobrança indevida e abaixo o anexo do app falando que a minha renovação seria no dia 15 de abril Aguardo um retorno com urgência.

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    April 16, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you had a Month on Month subscription for Scan Premium for Android, and the plan is already cancelled.
    To know more about the cancellation and refund process/policy please check the help articlehttps://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195  and see if that works.

     

    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices