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Adriely Martins
Adriely Martins
Participant
Apr 15, 2026 12:10 PM UTC
Answered

Ressarcimento cobrança indevida como obter o meu dinheiro de volta?

Fiz o plano Premium e iria cancelá-lo no dia 15 de abril hoje, porém a cobrança foi realizada no dia 14 de abril no meu cartão de débito sem a minha autorização quero meu dinheiro de volta. 

Segue foto da cobrança indevida e abaixo o anexo do app falando que a minha renovação seria no dia 15 de abril Aguardo um retorno com urgência.

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Apr 16, 2026 3:22 AM UTC

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you had a Month on Month subscription for Scan Premium for Android, and the plan is already cancelled.
    To know more about the cancellation and refund process/policy please check the help articlehttps://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195  and see if that works.

     

    ~Amal

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    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Apr 16, 2026 3:22 AM UTC

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you had a Month on Month subscription for Scan Premium for Android, and the plan is already cancelled.
    To know more about the cancellation and refund process/policy please check the help articlehttps://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195  and see if that works.

     

    ~Amal

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