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Participant
September 12, 2025
Question

Robo

  • September 12, 2025
  • 2 replies
  • 79 views

Hi, my credit card was stolen a week ago, and someone signed up for this app without my consent. I'd like to know what steps I should take to recover my money from an app I've never used.

2 replies

creative explorer
Community Expert
Community Expert
September 15, 2025

@ian_4313 I would cancel the card if you havn't already. Call the fraud department of your credit card company. They will block your card to prevent further charges, and begin the process of investigating the fraudulent activity. When you call, inform them that you did not authorize the app subscription. They will walk you through the process of filing a formal dispute, which will likely result in the charge being removed from your account. The credit card company will likely handle the communication with the merchant (the app company). Continue to monitor your credit card statements and credit report for any other unauthorized charges. Scammers often test a card with a small charge before making a larger one such as a computer or car! And yes, some car dealerships allow a credit card for payment! 

m
S_S
Community Manager
Community Manager
September 12, 2025

Hi @ian_4313,

 

We hope you are doing well. Thanks for reaching out, and we are sorry for the trouble you're experiencing. 

 

To know more about the cancellation and refund process, please check the help page https://adobe.ly/4nbG62X 


Regards,
Souvik.


Regards,
Souvik.