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ScottRamsey
ScottRamsey
Participant
February 4, 2026
Answered

Same issues from years ago, ".waiting to upload" this is something that that needs to be fixed on this app. Apple IPhone

  • February 4, 2026
  • 2 replies
  • 58 views

Using my iPhone I scan the Document and the PDF is created. I rename the document. Then it begins to upload then says “Waiting to upload” for days or weeks. then i shut down the phone to lose the document and to start this process all over. I have logged out of my phone and as well off my PC. Nothing seems to fix this issue. I also noticed that the same issue has been going on for the past 6 years and no fix has come. Can we get a ETAS on a fix for the Adobe Scan App uploading error?

      Correct answer Amal.

      Hi ​@ScottRamsey  ​@Benn078 

       

      Hope you are doing well and sorry for the trouble. 

       

      We need some more information for a better understanding:

      • What is the version of the Adobe Scan app and the iOS you are using?
      • Do you have enough free storage on Adobe cloud storage?
      • Are you connected to Wi-Fi or mobile data when uploading?
      • Does the issue happen only with certain scans, or all scans?

      Please go to https://acrobat.adobe.com/link/documents/files/ and check the available Adobe cloud storage in the lower left corner of the page.

       

      You may also try switching to a different internet connection on your device Wifi or Mobile data and see if that helps.

       

      Let us know how it goes. 

       

      ~Amal

       

      2 replies

      Amal.
      Community Manager
      Amal.Community ManagerCorrect answer
      Community Manager
      February 25, 2026

      Hi ​@ScottRamsey  ​@Benn078 

       

      Hope you are doing well and sorry for the trouble. 

       

      We need some more information for a better understanding:

      • What is the version of the Adobe Scan app and the iOS you are using?
      • Do you have enough free storage on Adobe cloud storage?
      • Are you connected to Wi-Fi or mobile data when uploading?
      • Does the issue happen only with certain scans, or all scans?

      Please go to https://acrobat.adobe.com/link/documents/files/ and check the available Adobe cloud storage in the lower left corner of the page.

       

      You may also try switching to a different internet connection on your device Wifi or Mobile data and see if that helps.

       

      Let us know how it goes. 

       

      ~Amal

       

      Benn078
      Benn078
      Participant
      February 24, 2026

      Yes I have same problem, sometimes it works sometimes it doesn’t. Is there a fix for this yet? 

      Benn078
      Benn078
      Participant
      February 25, 2026

      Thanks for tagging me. I realised that when I switched off my WiFi and used mobile data it seems to work BUT it didn’t solve the problem completely. 
       

      It worked during the chat for the file I was trying upload (from iPhone) but after the chat, when I tried to upload another file (still without WiFi) it didn’t work straight away though eventually it did. 
       

      Coincidently I had a software update last night and when I tried to scan another file this morning while connected to WiFi it worked. So it seems back to normal. 

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