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Pinkal_Suthar573
Participant
June 7, 2025
Question

Saved PDFs couldn't open in adobe scan

  • June 7, 2025
  • 2 replies
  • 559 views
  1. I have saved scanned PDFs in adobe scan 2 year ago and now this files are not open.what I do for this problem? Please give me correct solution.

    2 replies

    K
    kuldip_7398
    Participant
    June 11, 2025

    Hey,.

    I also Found this Problem and I try what you have said earlier, But Still Its showing that this file is empty and i have scanned more than 250 page important documents and Its Important, It's matter of few day ago of 29 may 2025.. Kindly Help to recover this file. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 11, 2025

    Hi there 

     

    Hope you are doing well and we are sorry to hear that you are still experiencing the issue. 

     

    Would you mind sharing the version of the Adobe Scan app you are using? Tap on the profile icon > About Adobe Scan and make sure its updated to the latest version available on the App/Play Store and reboot the device once.

     

    If you are trying to open the PDF file on web, try downloading it to your mobile device locally and then try again to open it and check. 

     

    If it still doesn't work, please share the sample PDF file so we can check it at our end.

     

     

    K
    kuldip_7398
    Participant
    June 15, 2025

    Hi Amal,

     

    I have tried all you have said it's just saw the file is empty but in app it's show 127 MB file kindly help to recover file on your side.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 7, 2025

    Hi @Pinkal_Suthar573,

     

    Hope you are doing well. Sorry for the trouble with opening files on Adobe Scan.

     

    Do you see any error messages when trying to open the file? Would you mind sharing the screenshot of the error you see? 

    It would help us narrow down the approach we take to look for a resolution.

     

    Also, how are you opening the files? Are you opening it through the Files App or from the Adobe Scan app? 

     

    Please try opening the file from the web portal: https://adobe.ly/4kTs8lb in Adobe Scan folder.

    Also ensure that your app is updated to the latest version as per your App Store.

     

    Let us know your findings.


    Regards,
    Souvik.

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