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K
Ketzle
Participant
August 30, 2017
Answered

Saving A Scan

  • August 30, 2017
  • 2 replies
  • 1027 views

I took a scan picture but was then unable to view it.  The PDF folder showed three files, but none had any data.

Thanks.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Ketzle,

We apologize for the delay in response to your query.

As mentioned above, that you took the picture and later on it wasn't available to view. So did you save the picture by clicking on the

"Save pdf" at the top?

Unless you don't save it manually it wont do it automatically. And then you would be able to see it under the Recent/ File List

Please check the same and confirm.

Regards,

Akanchha 

2 replies

C
Chee Seng28274799l32h
Participant
February 8, 2023

When click at the scan reply " This program can't start because api-ms crt. runtime-11-1-0dillis missing from my computor , how to re-intall the program to fixed this problem

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 8, 2023

Hi @Chee Seng28274799l32h,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Have you tried the steps shared in the given link: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 14, 2017

Hi Ketzle,

We apologize for the delay in response to your query.

As mentioned above, that you took the picture and later on it wasn't available to view. So did you save the picture by clicking on the

"Save pdf" at the top?

Unless you don't save it manually it wont do it automatically. And then you would be able to see it under the Recent/ File List

Please check the same and confirm.

Regards,

Akanchha 

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