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Saving A Scan

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I took a scan picture but was then unable to view it. The PDF folder showed three files, but none had any data.

Thanks.

Android

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AkanchhaS8194121Correct answer

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Hi Ketzle,

We apologize for the delay in response to your query.

As mentioned above, that you took the picture and later on it wasn't available to view. So did you save the picture by clicking on the

"Save pdf" at the top?

Unless you don't save it manually it wont do it automatically. And then you would be able to see it under the Recent/ File List

Please check the same and confirm.

Regards,

Akanchha

C

Chee Seng28274799l32h

Participant

When click at the scan reply " This program can't start because api-ms crt. runtime-11-1-0dillis missing from my computor , how to re-intall the program to fixed this problem

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Souvik Sadhu

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Hi @Chee Seng28274799l32h,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you tried the steps shared in the given link: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

Hope this helps.

-Souvik

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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AkanchhaS8194121Correct answer

Legend

Hi Ketzle,

We apologize for the delay in response to your query.

As mentioned above, that you took the picture and later on it wasn't available to view. So did you save the picture by clicking on the

"Save pdf" at the top?

Unless you don't save it manually it wont do it automatically. And then you would be able to see it under the Recent/ File List

Please check the same and confirm.

Regards,

Akanchha

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