Saya ingin membatalkan langganan dan menarik dana kembali

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Saya ingin menarik dana dan membatalkan langganan saya

Participant

Please help me get my money back because it was money to pay for college fees and suddenly it's gone, please be kind people.

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Meenakshi Negi

Community Manager

Hi fashionable_Eclipse873e,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your profile. There is no active subscription listed under this account.

We have reviewed your account linked to the email address provided, and there is no active subscription associated with it. Please confirm if an amount was deducted for Adobe services. It would be helpful if you could share the receipt and transaction ID so we can investigate this further. Or if you think it could be a different account, please share the email address in a private message.

You can send those details in a private message. To initiate a private message, please click on the person’s profile and then select the "Send Message" button.

Please let us know once you have sent the information.

Thanks,

Meenakshi

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fashionable_Eclipse873e

Participant

I want to cancel my subscription and get my funds back because my GoPay account was charged without my knowledge.

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Meenakshi Negi

Community Manager

Hi Ariefsukses,

Thank you for reaching out.

We have checked your account using the email address linked to your community profile. The account still shows as an active subscription. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.

To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

If you need any further assistance, please let us know.

Thanks,

Meenakshi

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