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dougd71547672
Participant
Jun 25, 2023 3:41 PM UTC
Answered

Says limit reached but I have space available

After installing Adobe Scan, it fails to upload or share a PDF. Wants me to buy a premium account to get more space. I don't think I have any documents on my Adobe cloud storage. 
Thank you!

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Jul 21, 2023 10:42 AM UTC

    Hi @dougd2297431 @dougd71547672 

     

    We have successfully deleted the files from the backend in your account.

     

    Can you check now if you can upload files to the cloud?

     

    -Souvik

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    10 replies

    dougd2297431
    dougd2297431
    Participant
    Jul 15, 2023 6:16 PM UTC

    This is still not working. I believe the problem is I am not able to delete old documents from several years ago when I had an Adobe subscription. 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jul 17, 2023 7:03 AM UTC

    Hi @dougd2297431,

     

    Our team is still investigating on the issue and I will be updating you over the same Email thread once we have an update.

     

    -Souvik

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Jul 21, 2023 10:42 AM UTC

    Hi @dougd2297431 @dougd71547672 

     

    We have successfully deleted the files from the backend in your account.

     

    Can you check now if you can upload files to the cloud?

     

    -Souvik

    Translate
      dougd71547672Author
      Participant
      Jun 27, 2023 2:58 PM UTC

      Turned off OCR but same problem. 

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Jun 27, 2023 6:56 PM UTC

      @dougd71547672 Thanks for the update. 

       

      Can you log in to https://assets.adobe.com/files/ and check on the bottom left for available space on your account?

       

      -Souvik

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      dougd71547672Author
      Participant
      Jun 27, 2023 8:07 PM UTC

      I checked each category and there are zero files. However, my storage has a red warning that it cannot synchronize and says I'm using 195% of my 3 gigs. 
      How do I delete files that I can't access? 

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Jun 27, 2023 2:04 PM UTC

      Hi @dougd71547672,

       

      Hope you are doing well. Thank you for reaching out!

       

      From the description, it seems like you are trying to use OCR on the scans with a free account with a limit on the number of pages.

       

      Can you try the following steps:

      1. Open scan-> click on home;

      2. Click on profile-> preferences;

      3. Disable the button "Run Text Recognition"

       

      Hope this helps.

       

      -Souvik

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