Scan docs yesterday, and now I can't locate them

Question

I am using a new iPhone XS, so this is the first time I've used the scan app since switching phones. I never had this issue before. I scanned several documents for work and now they are nowhere to be found. please help bc I really need these documents. Thank you.

Meenakshi Negi · Answer

Hi Christall,

Sorry to hear that you are experiencing an issue with the application.

Please make sure that the application is updated to the latest version of the application.

Try once to sign out of the application and reboot the device. Then sign in to the application and check.

If the issue persists, please share the details asked below:

- Current application version.

- OS version on your iOS device.

Let us know how it goes.

Regards,

Meenakshi

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