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gursahibs67749515
Participant
March 10, 2021
Question

Scan vanished mid sharing

  • March 10, 2021
  • 1 reply
  • 252 views

My scans vanished while I was in the application.

Please check into this, there are many precious scans in the application. 

I can even see the user data of almost 600 MB in application information in the android settings.

please resolve this as I suppose many are impacted by this.

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
April 13, 2021

Hi gursahibs67749515,

 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. OS version?
  3. Application version?

Please try to update your application once. If improvement is not there then try to reboot your device.


For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards

Ria

 

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