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Andrew32760845yxkj
Participant
October 6, 2023
Question

Scanned document not uploading

  • October 6, 2023
  • 1 reply
  • 377 views

Hello I am using Adobe scan on an iPhone 13 running IOS 17.0.2.  Things were working fine until last week.  I can scan a document but whenever I try to share a copy of a scan the app locks up when trying to upload a file.  So far I've tried to log out restart my phone and log in to the app and that hasn't fixed it.  I also tried deleting the app and reloading it from the App Store.  That also doesn't fix it.  From earlier posts this is a problem that has that has occurred in earlier times as well.  Do you have any suggestions on how I can make the app work again?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 10, 2023

    Hi @Andrew32760845yxkj,

     

    Hoe you are doing well. Sorry for your experience with Adobe Scan.

     

    We were experiencing an outage on the servers which prevented the files from either uploading or sharing.

     

    Would you mind checking for any possible updates of the application and then checking if the app works fine now?

     

    Look forward to hearing from you.

     

    -Souvik

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