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Participant
January 26, 2024
Question

Scanned PDF Automatically Shares With Other Email

  • January 26, 2024
  • 1 reply
  • 349 views

When I share a link of a scanned doucument in the Adobe Scan App (through Gmail), the link is emailed but the scanned file is also shared with a different Adobe Account that I have (different email for the account).

 

So, the scanned file is viewable in both Adobe Accounts even though they are separate. I only want the file viewable in the account that i used to scan the doc.

 

I don't see where the two accounts are linked (they have different email addresses) and don't know why the scan would automatically be shared with the 2nd account.

 

Please help, thank you.

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
January 27, 2024
quote

When I share a link of a scanned doucument in the Adobe Scan App (through Gmail), the link is emailed but the scanned file is also shared with a different Adobe Account that I have (different email for the account).


By @Steve35063501huub

How is it also shared with the different account? Anyone having access to the link can check the scan. I suppose that's what happens.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
January 27, 2024
Yes, I understand that. The issue is that scans are in the "shared with
you" folder in my other account when the two accounts are not linked.
S_S
Community Manager
Community Manager
January 31, 2024

Hi @Steve35063501huub,

 

Hope you are doing well. Thank you for reporting this.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The iOS version of Adobe Scan you are using;

3. A screen recording of the event for a better understanding.

 

Look forward to hearing from you.

 

-Souvik