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r21m21
Participant
March 22, 2019
Question

Scanning multiple pages the second result always upside down

  • March 22, 2019
  • 1 reply
  • 403 views

Every time I start scanning multiple pages the second page results always upside down. Tried several times.

Used Adobe scan on Android devices

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1 reply

Meenakshi Negi
Community Manager
Community Manager
March 22, 2019

Hello,

Sorry for the trouble caused.

As you have mentioned when you scan the document, it scans it upside down.

We have tried replicating the same on our end. It works fine at our end.

Would you please help us with the make and model of the device?

Share the exact version of the application and OS on the device.

Also, did you try to check if the same behavior occurs with other documents that you try to scan?

Just to inform you that it scans the document as you take the picture. It does not rotate the image automatically.

Please make sure that you are scanning it in the right direction.

Let us know if you need any help.

Regards,

Meenakshi