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Trenton9
Participant
September 9, 2018
Answered

Scans Delete Without Warning When App Reopens

  • September 9, 2018
  • 1 reply
  • 950 views

If you take scans and leave the app before saving, when you return to the app, it first displays the most recent unsaved scans.

Being new to the app and thinking it's just a preview of saved scans, my first reaction is to hit the 'X' in the corner to exit and get to the scanning screen. In doing so, ALL the unsaved scans are deleted!

There needs to be a 2nd warning prompt that I'm going to lose all my scans if I proceed after hitting the "x". Lost over a hundred pages this way.

(Other times you get that warning prompt after hitting "x" but ONLY if you haven't left the app since your last scan. Is this an oversight in the way the app performs, or am I experiencing a bug?)

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Trenton,

Sorry for the delay in response.

You will receive a prompt whenever you will click on the "X" icon without saving the document.

Either 'you scan PDF and click on "X" without saving the document' or 'when you click on "X" after returning to the app that you left without saving the document'.

In both the condition, you will receive the prompt "Closing will delete the scan you have captured. Are you sure you want to close without saving?".

Please check if you are not receiving the prompt in these scenarios.

Make sure that application is updated.

Try once to sign out from the application and uninstall it.

Reboot the device and install the application.

Check if that helps.

We will be waiting for your response.

Let us know how it goes.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
September 14, 2018

Hi Trenton,

Sorry for the delay in response.

You will receive a prompt whenever you will click on the "X" icon without saving the document.

Either 'you scan PDF and click on "X" without saving the document' or 'when you click on "X" after returning to the app that you left without saving the document'.

In both the condition, you will receive the prompt "Closing will delete the scan you have captured. Are you sure you want to close without saving?".

Please check if you are not receiving the prompt in these scenarios.

Make sure that application is updated.

Try once to sign out from the application and uninstall it.

Reboot the device and install the application.

Check if that helps.

We will be waiting for your response.

Let us know how it goes.

Regards,

Meenakshi

jaykay23
jaykay23
Participant
May 31, 2019

"Closing will delete the scan you have captured. Are you sure you want to close without saving?".

I never received this prompt.  same thing happened to me.

I lost over 100 scans.

i was told you can help me to retrieve them.

i do not want to re-install the application until I hear from someone.

Another person did that and I believe could not retrieve files

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 6, 2019

Duplicate post

Please refer to this forum thread Is it possible to recover the scanned images closed before saving as pdf? for further discussion

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