Scans disappear from Adobe scan mobile ios

Question

Hi I noticed all my scans disappeared from the Adobe scan app. All but my latest scan which was a couple days ago. I can't find them anywhere . How do I restore the scans?  Aren't they saved somewhere ?

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?

Please login to Acrobat Online (https://adobe.ly/4hkzk7K) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

Also go through the help articles listed below:
- https://adobe.ly/4iDRkLm
- https://adobe.ly/4hkJAgf

Let us know how it goes.

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