Scans lassen sich nicht mehr öffnen

Hello,

Hope you are doing well. I am sorry for the experience you had with Adobe Scan not able to load files.

Just so that we can check further into it, please help us with a few details:

1. The iOS version you are on currently.

2. The version of the application [Adobe Scan ] you are using;

To check for the version-> open Adobe Scan-> Click on the home button on the top left-> Click on your profile icon-> About Adobe Scan.

3. A screen recording of the same would be a lot useful.

Also while you do so, please check if the files are accessible on the online portal. The link for the online portal: https://acrobat.adobe.com/

If yes, please try the below steps once:

1. Log out of Adobe Scan;

2. Restart the device;

3. Login to Adobe Scan with the same credentials you have the active subscription with.

Let me know if it helps.

Thanks,

Souvik.