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alyssa250659858wrh
Participant
June 29, 2022
Question

Scans missing

  • June 29, 2022
  • 1 reply
  • 149 views

I have signed into an out of my account several times, restarted my phone, logged into Adobe cloud and all of my previous scans are still nowhere to be found, I am viewing a white empty page… What is happening here? Is there a phone number or a helpdesk I have important information in there that I need

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 29, 2022

Hello Alyssa,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Are you getting a blank screen when opening Adobe Scan? If yes, please try the below steps:

1. Log out of the application;

2. Restart the device;

3. Log in back with the same credentials on the application.

 

You may also want to check if the files are available on Adobe Cloud storage: https://acrobat.adobe.com/.

 

Let me know if this helps.

 

Thanks,

Souvik.

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