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NewMorning
Participating Frequently
September 18, 2023
Question

Scans no longer accessible in Acrobat

  • September 18, 2023
  • 1 reply
  • 523 views

"Scans" in Acrobat no longer shows all the Scans I've saved.  I get a page which says I need to Sign In, but I am Signed In.  Clicking the Sign In button does nothing.  All my scans are inaccessible.

    This topic has been closed for replies.

    1 reply

    N
    NewMorningAuthor
    Participating Frequently
    September 18, 2023

     

    N
    NewMorningAuthor
    Participating Frequently
    September 26, 2023

    Adobe support spent 2hrs on my computer erasing every trace of every Adobe app (Photoshop, Lightroom, Bridge, Acrobat, etc. etc.), then reinstalled Acrobat and it's now syncing with Creative Cloud again.

     

    Now I just need to reinstall every other Adobe app and recreate all my  preferences.  :>(.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 30, 2023

    Hi @NewMorning,

     

    Hope you are doing well. Thank you for writing in!

     

    In case you experience the same issue again, the suggestion here would be to re-login to the application after clearing Adobe credentials from the credential manager of your computer.

    You can check the steps on how to here: Accessing Credential Manager - Microsoft Support

     

    Hope this helps.

     

    -Souvik

     

     

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