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Correct answer AnandSri

Hello @Jeff_Lovato8386!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please provide more details about your issue? Are you using an Android or iOS device? Do you receive any error messages when uploading the scans? Try switching your network connection between mobile data and Wi-Fi to see if that resolves the issue. Additionally, check for any pending updates for the app in the Play Store or App Store, install any available updates, and then restart your device.

 

Force Sync Manually: Open the Adobe Scan app. Tap the three vertical dots in the top-right corner on Android and the three horizontal dots in iOS. Select View all scans, and in front of any file, click on the three dots and select copy to. 

When you scan any file, it goes to the Adobe Cloud automatically.

 

Sign out and sign back in with your Adobe ID. 

 

Clear App Cache (Android Only)
Go to your phone’s Settings > Apps > Adobe Scan > Storage.

Tap Clear Cache (don't clear data unless you're okay with losing unsynced scans).

 

See these articles for more information:

https://adobe.ly/3GX8WVb

https://adobe.ly/3ZlGWAJ

 

I hope this helps.

Thanks,

Anand Sri.

3 replies

I
Inopov
Participant
November 12, 2025

Dear Support Team,

 

I just noticed this morning that my scans are not uploading to Google Drive as it usually does for the past 2 years!

Please help, and hope to hear from you soon. See attached for the sample receipt.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 12, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. Do you get any error message while scans try to upload to the Google Drive? If yes, please share the screenshot of the same. Also a small video recording of the steps you are taking and the issue as it occurs would be very helpful.

When you save a scan, it automatically uploads to Adobe cloud storage. However, you can save your scans to the 3rd party cloud apps installed on your device, such as Google Drive, OneDrive, Dropbox, Google Classroom, and Microsoft Teams. When you install a cloud storage provider, Adobe Scan automatically detects the app and modifies its menu to show the save options (https://adobe.ly/47XUEgV )

  • From any file list, tap overflowicon, or open a file and tap overflowicon
  • Tap Copy to ….
  • Tap your cloud storage provider.

 

 

If it still doesn't work, please try updating the Scan App to the latest version available on the App/Play Store and reboot the device once.

 

Let us know how it goes.

 

~Amal

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
May 18, 2025

@Jeff_Lovato8386 after scanning in whatever you are scanning, by default, after you complete a scan, Adobe Scan automatically uploads and saves the scanned PDF to your Adobe Document Cloud. This allows you to access your scans from any device where you are logged in with your Adobe account. The cool thing is you won't find a manual "save" button after the scan is processed. The app handles the saving automatically to the cloud.

So you need to access Adobe Document Cloud to access those scans. Of course, a wi-fi or data is needed. 
 
For other options, you can either push it to be copied to a device, Google Drive, Microsoft teams, Share (share link)

m
C
Colorful_Beekeeper4336
Participant
June 21, 2025

I have scanned using the scan app on my iPhone . When I , oppen Adobe 2020 pro on my mac, I see the file but it is greyed out and cannot be opened. There is no error message. It just doesnt do anything.

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 23, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

Could you share the application you used to scan the document on your iPhone? Is it Adobe Scan or another app? 

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Please try updating the Adobe Scan app on your iPhone and Acrobat 2020 Pro on your Mac to the latest version and reboot the device once and check.

Try updating the Adobe Scan app from the App Store to the latest version available and Acrobat 2020 via Help Menu > Check for Updates. 

 

Let us know how it goes

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
May 16, 2025

Hello @Jeff_Lovato8386!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please provide more details about your issue? Are you using an Android or iOS device? Do you receive any error messages when uploading the scans? Try switching your network connection between mobile data and Wi-Fi to see if that resolves the issue. Additionally, check for any pending updates for the app in the Play Store or App Store, install any available updates, and then restart your device.

 

Force Sync Manually: Open the Adobe Scan app. Tap the three vertical dots in the top-right corner on Android and the three horizontal dots in iOS. Select View all scans, and in front of any file, click on the three dots and select copy to. 

When you scan any file, it goes to the Adobe Cloud automatically.

 

Sign out and sign back in with your Adobe ID. 

 

Clear App Cache (Android Only)
Go to your phone’s Settings > Apps > Adobe Scan > Storage.

Tap Clear Cache (don't clear data unless you're okay with losing unsynced scans).

 

See these articles for more information:

https://adobe.ly/3GX8WVb

https://adobe.ly/3ZlGWAJ

 

I hope this helps.

Thanks,

Anand Sri.

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