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Julie31514802c2sw
Participant
August 16, 2023
Question

Scans won't send via preferred email

  • August 16, 2023
  • 2 replies
  • 163 views

Hi, I am trying to send a scan via my preferred email address yet the system automatically reverts to another business address as the sender. How can I stop this from happening please? The account is set up with the preferred email address.

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 16, 2023

    Hi @Julie31514802c2sw,

     

    Hope you are doing well. Thank you for writing in!

     

    When you click on the Email app and it opens, Adobe Scan cannot control how the external app will behave. The part where Adobe Scan has its rights is the trigger function to open the application.

     

    Hope this clarifies your question.

     

    -Souvik

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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