se supone que me dieron gratis 7 días para lo de premium y resulta que me cobraron

Forum|Forum|3 months ago
October 22, 2025
2 replies
117 views

hola buenas tardes se supone que me dieron gratis 7 días para lo de premium y resulta que me cobraron el mes completo y luego me indican que no hay rembolsos

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Correct answer Amal.

Hi there

Hope you are doing well and sorry for the trouble.

++ Adding to the discussion

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/43AQ8TT

~Amal

creative explorer

Community Expert

@Sally HR besides what @Jeffrey_A_Wright wrote, if you downloaded Adobe Scan on your mobile device, the payment and billing are handled by the app store, not the app's developer (Adobe). Adobe cannot directly process the refund or cancellation for purchases made through a third-party store like Apple or Google. Go find the subscription or charge, or purchase and click "Request a refund"

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Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

++ Adding to the discussion

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/43AQ8TT

~Amal

Jeffrey_A_Wright

Community Manager

Sally, thanks for posting about your recent subscription commitment to Adobe. I don't show any active subscriptions or transactions under the account you used to create this public discussion thread.

Please see https://adobe.ly/4hlUsMu for information on how to locate the account with the active subscription. ^JW

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