Se there are few documents which scanned with adobe scan in 2020 after that later i changed my phone and again downloaded adobe scan but it is not having the previous data so is there any way i can recover that data

​Hi @Shabeena 

Hope you are doing well and sorry to hear your 2020 scans aren't showing up after switching phones, this is actually a pretty common situation and in most cases your files are still safe in Adobe Document Cloud. 
Adobe Scan automatically saves scans to Adobe Document Cloud (not locally on the device), which means changing your phone shouldn't permanently delete anything as long as they were synced at the time.

Step 1: Check Document Cloud directly from a browser

This is the most reliable way to find your old files. Don't rely on the app just yet.

1. On a computer or phone browser, go to https://adobe.ly/44V7ivV

2. Sign in with your Adobe ID

3. Navigate to Documents > Scans

4. Look for your 2020 files there

If they're there, they'll sync back to the app once you confirm the account (Step 2).

Step 2: Make sure you're signed into the right Adobe ID on the app

The most common reason scans don't appear on a new device is that the app isn't signed into the same account that was used originally. 

1. Open Adobe Scan on your new phone

2. Tap the profile icon 

3. The email address shown is the account currently active. Confirm it matches the one you used in 2020

4. If it doesn't match, tap Sign Out, then sign back in with your original Adobe ID

Not sure which email you used? Try any Adobe accounts you've ever had, Google, Facebook, or Apple sign-ins included. 

Note: Apple ID users, if you chose to "hide your email" when signing in with Apple ID, a masked address may have created a separate account. If this sounds familiar, try signing in using your actual Apple email address instead

Hope this information will help

~Amal