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Hi @roniejun_6130

I hope this message finds you well! Thank you for reaching out to us.

In order to better understand and resolve the issue you're experiencing, could you kindly provide more specific details? Information such as the steps you're taking leading up to the issue, any error messages, or unexpected behaviors would be invaluable.

Additionally, if possible, a short video recording of the issue occurring would help us gain more clarity and expedite the troubleshooting process.

Your cooperation will enable us to assist you more effectively

~Amal