Participant

Question

Server Error 404

Forum|Forum|4 years ago
November 11, 2021
2 replies
949 views

I am trying to retrieve documents from my Adbobe Scan app on iPhone. I get a message "Unable to complete request. Server error 404" and cannot access the files. I'm afraid if I dlete the app and re-install I will lose some important docs. Any suggestions?

Thank you.

iOS

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @MarkDB22

Hope you are doing well.

As per the issue description that you get the error message. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. Did you try, signing out and signing back in into the application?

Check if the application is updated to the latest version.

Also, log in to https://documentcloud.adobe.com to check your scans.

Let us know if that helps.

Thanks,

Harsh

musicbeards

Participant

Hi Harsh,

Sorry to tag onto this

I have a similar issue... I have several essential scans in my Adobe scan app that I can see on my Ipad but on trying to access I get a server error 404. I have looked on the document cloud but the files are not there. It is there anything I can do?

I run the latest Adobe Pro and update to Adobe Scan

I do run under an enterprise licence

Harsh Vardhan Pareek

Community Manager

Hi @musicbeards

Could you share a few more details to udnerstand the issue better?

1. OS version?

2. App version?

3. If possible, please share a video/screen recording of the issue.

Thanks,

Harsh

D

default813bycwpz3uw

Participant

Unfortunately, logged out and back in - all have disappeared! Any idea if there is a Trash Bin?!

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