Service not activated

If you’ve already subscribed but Adobe Scan still shows the service as inactive, check that you’re signed in with the same Adobe account used for the subscription. You could also try signing out and back in, then restoring or refreshing the subscription status. If the issue continues, Adobe Support may need to verify the account activation.

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid plan for Adobe Scan. If you may have used a different Email for the purchase, please logout of the application and re-login with the correct Email/Adobe ID and check.

Also, you may try to Restore the Purchase, tap on profile icon > Subscriptions > Restore Purchases and reboot the application and check.