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M
mandar_p
Participant
April 6, 2025
Question

Service not activated

  • April 6, 2025
  • 1 reply
  • 113 views

I have already subscribed to adobe scan, yet my service is not active. Why?

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 11, 2025

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid plan for Adobe Scan. If you may have used a different Email for the purchase, please logout of the application and re-login with the correct Email/Adobe ID and check.

     

    Also, you may try to Restore the Purchase, tap on profile icon > Subscriptions > Restore Purchases and reboot the application and check.

     

     

     

     

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