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A
Andre R361509503gmi
Participant
August 13, 2025
Question

Share a Copy wont let me enter email address

  • August 13, 2025
  • 1 reply
  • 357 views

Howdy,

when trying to "share a copy" of a scanned PDF, after I select email/outlook and try to enter an email address in the "to" field, the window always closes and I have to select "email" and do this again and again until it finally works after 5-10 attempts 

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 14, 2025

Hi @Andre R361509503gmi,

 

Hope you are doing well. Sorry for your experience with sharing files from Adobe Scan.

 

I tried following the workflow, and it worked fine for me.

 

Can you please share a few more details for further investigation:

1. The app version number of Adobe Scan you use (go to Home > Profile > Adobe Adobe Scan);;

2. A screen recording of the entire event for better understanding.

 

For the best experience, please ensure there are no pending updates for the Email/Outlook application from your Play Store or App Store.

 

Look forward to hearing from you.


Regards,
Souvik.

A
Andre R361509503gmiAuthor
Participant
August 14, 2025

See attached. My steps are Share/Share A Copy/Outlook then I'm just trying to type my email address.  It exits after I type the letter "a."   It does this 5-10 times then suddenly it works

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 14, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

Thanks for sharing the video recording. Also , please share the version of the Acrobat App and the OS you are using? Tap on profile icon > About Acrobat and try updating the app to the latest version available on the App Store and reboot the device once and check if that helps. 

 

~Amal

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