Shared link from app not working

Forum|Forum|4 years ago
September 20, 2021
2 replies
885 views

There seems to be a bug with the latest update. Using Share > Email in the app will generate a link like "https://documentcloud.adobe.com/id/?uri=[file ID]" but it produces a 403 error when the recipient tries to open it. When I log in to the document cloud from my desktop computer and copy the shared link for the same file, I get a link like "https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:[file ID]". This link works without error.

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D

defaulty4d7ad4jda2q

Participant

I am having the same trouble. I like this app but I will find a new one if I can't send links.

Ria Tagra

Inspiring

Hi All,

Hope you are doing well.

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? There was an outage at our end and that is fixed now. If you are still facing the issue, we need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.
We will be waiting for your response. Once we've got that information from you, we can take a closer look.

Regards

Ria

D

default386y0w5v8le9Author

Participant

The app is working again, thank you!

J

Jody5E38

Participant

The same issue is happening to myself and several others which scan documents and then send the link. Scanning the image looks blank and then the person which was sent the link gets the 403 error, forbidden message.

is it a bug? If so, when will it be resolved?

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