Some of my scanned files from abode scan missing suddenly

Question

Some of the files which I scanned through abode scan using my iPhone 14 is missing now.. I tried to login in to my Adobe acrobat account through my laptop and checked my adobe scan folder they are not available there also.. Give me a proper solution for this problem

S_S · Answer

Hi @Adithya R36570443onp7,

Hope you are doing well. Thanks for writing in!

Would you mind sharing the information below for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4arylQr) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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