Skip to main content
A
andrezza__7892
Participant
January 16, 2025
Question

Some of my scanned filés in Adobe Scan are missing

  • January 16, 2025
  • 1 reply
  • 228 views

I was Just scanning some documents and after saving It, i found some of my files were missing, without any rhyme or reason... They were available but then they Just disappeared and I really need them. There are still some files left but I still lost some very important ones. Help plz

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    May 16, 2025

    @andrezza__7892 Open your Adobe Scan app on your mobile device or tablet. Make sure to sign in with the same Adobe ID you use for the Adobe Scan app on your mobile device. Adobe Scan automatically uploads and stores your scans in the Adobe Document Cloud. This is the primary place to look for your files. Also, on my phone, I could also make a copy to Google Drive or Microsoft Teams too. If you click on the 'House' on Adobe Scan, you should see your scans as well. 

    m
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 18, 2025

    Hi @andrezza__7892,

     

    Hope you are doing well. Sorry for the trouble with Adobe Scan.

     

    Adding to the comments by creative explorer, you can also log in to https://adobe.ly/4j7IllC and go the Adobe Scan folder.

     

    If you are logged in with the same email address that you previously used to scan the documents, they will all be saved in this folder.

     

    If the files are present, you might want to log out of the Adobe Scan application, and sign in again. Once signed in, allow the application some time to sync your files and they should appear on the list.

     

    Hope this helps.

     

    Regards,
    Souvik.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices