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Participant
Oct 1, 2026 8:25 AM UTC
Answered

Sos how can I cancel the wrong subscription ?

Sos

How can I cancel the wrong subscription ?

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 1, 2026 2:46 PM UTC

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

    2 replies

    Participating Frequently
    Oct 3, 2026 4:25 AM UTC

    That sounds frustrating, especially when subscriptions don’t match what you intended to purchase. It’s usually best to check the account billing section first or contact support directly, as they can verify and cancel the correct plan. Hopefully they make this process clearer to avoid this kind of confusion in the future.

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 1, 2026 2:46 PM UTC

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

    Translate