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Dr. Ra
Participant
June 13, 2025
Answered

Subject: Urgent Assistance Required: Critical Document Overwritten in Adobe Scan (Android)

  • June 13, 2025
  • 1 reply
  • 124 views

Hello Adobe Technical Help Team,

 

I hope this message finds you well. I am writing to request urgent assistance regarding a critical error I experienced on June 12, 2025, at 21:55 while using the latest version of the Adobe Scan app on my Samsung Galaxy S23 (Android).

 

Issue Summary: While attempting to upload a screenshot into an ongoing PDF document containing multiple scanned business receipts (added over 5 months of use into the same file), the app appeared to glitch and replaced the entire document with the new screenshot. The original document, which included all previous receipts, now seems to have been completely overwritten and is missing. The new file also has a different title.

 

Other Relevant Details:

  • All other individual and series PDF files remain present and unaffected.

  • The missing master document is not visible in Adobe Cloud, nor is it located in any "deleted" or "trash" section.

  • There is no apparent way to "undo" or recover the overwritten file.

  • No other errors have occurred with the Adobe Scan app on this device.

  • Unfortunately, the "Save original images to Gallery" option was not enabled (I discovered this setting only after reviewing Adobe Scan forums describing similar issues with missing files).

 

Troubleshooting steps that I have already attempted:

  • Checked for the missing file in both Adobe Cloud and local device storage.

  • Ensured I am logged into the correct Adobe account.

  • Verified that the app is up to date.

  • Searched for any "undo" or "deleted" file options within the app.

  • Restarted both the app and the device.

 

My personal requests for help:

  1.  Please assist in recovering the overwritten document or restoring a previous version, as our accounting team is heavily dependent on these receipts.
  2. Is this a known issue, and are there recommended steps to prevent this from happening again?
  3. Please advise on any additional troubleshooting or recovery steps I may try.

 

My Device & App Information:

  • Device: Samsung Galaxy S23 (Android), One UI 7.0 (Android 15)

  • Adobe Scan App Version: 25.05.22-google-dynamic

 

Thank you very much for your urgent attention to this matter.

 

Best regards,

Dr. R

Correct answer Amal.

Hi there,

 

I'm really sorry to hear about what happened,  I can totally understand how frustrating it must be to lose an important document.

 

Adobe Scan doesn’t currently offer version history or a way to recover a file once it’s been overwritten.


Since you’ve already checked the original file in Adobe Document Cloud without success, I’d also suggest checking if the file might have been synced to any other connected cloud storage like Google Drive or OneDrive. If so, be sure to check their trash or version history too, sometimes older versions get saved there.

 

If none of those options help, unfortunately, there isn’t a way to recover the overwritten file.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 16, 2025

Hi there,

 

I'm really sorry to hear about what happened,  I can totally understand how frustrating it must be to lose an important document.

 

Adobe Scan doesn’t currently offer version history or a way to recover a file once it’s been overwritten.


Since you’ve already checked the original file in Adobe Document Cloud without success, I’d also suggest checking if the file might have been synced to any other connected cloud storage like Google Drive or OneDrive. If so, be sure to check their trash or version history too, sometimes older versions get saved there.

 

If none of those options help, unfortunately, there isn’t a way to recover the overwritten file.

 

 

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