Subscription amount debited during trial period

Question

I have selected the 7 days trail for PDF Sacn app and provided the details for payment . I was expecting that after 7 days, amount will be debited but it is debited same time only....then what is the meaning of 7 days trial? It is not acceptable that during trial time amount getting debited. Please help on this.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Upon reviewing the Adobe account linked with the Adobe ID you’re using in this community, I noticed that you currently have a monthly subscription for Adobe Scan Premium. Unfortunately, the free trial option is exclusively available for customers who opt for an annual subscription. This means that monthly plans do not include the free trial benefit, which might have led to the charge you’ve encountered.

Hope this information will help.

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