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lofi_8057
Participant
July 8, 2025
Question

Subscription cancel probleme

  • July 8, 2025
  • 1 reply
  • 76 views

I tried to cancel my trial 7 days and the app didn't cancel it know my money is gone they took 65dollars from my account just right now without asking me 

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 9, 2025

Hi @lofi_8057,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

Our help article to learn more:https://adobe.ly/406Erml;

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

Let me know if this helps.

 

Thanks,

Souvik.

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