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ruchika29986332lolm
Participant
May 21, 2023
Question

Subscription cancelled but money deducted

  • May 21, 2023
  • 1 reply
  • 214 views

I took the trial for adobe scan. Found out that it is not working for me. As it was not changing my scanned documents to word format properly. There were errors on changing them to word so canceled it three days before the trial expired. But still due to bank mandate money has been deducted from my bank account. And the subscription is getting expired on 22 June when trial ends. 
so the money has been deducted for the month, even on cancelling and the trail stands cancelled  and  I am not even getting premium features for the month. 
I am not able to understand to whom should I complain? Apple, my bank so adobe? 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 28, 2023

Hello @ruchika29986332lolm,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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