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@Debora_Cristina1623 likely it's just hiding! The most likely reason this happened is a syncing issue or a login mix-up. Your Adobe Scan files are automatically saved to your Adobe Document Cloud account. If you've logged into a new device or the app had a glitch, it might just not be showing you what's in your folder. To find your files, the first and most important step is to go to the Adobe Document Cloud website on a computer or in your phone's browser and log in with every possible email address you might have used. Check each one carefully, as your files are probably waiting for you there. Also, you cna check to see if there was a server-side issue as well, https://status.adobe.com/cloud/document_cloud