Take photo button has stopped working on iOS 15.4

Forum|Forum|3 years ago
March 19, 2022
6 replies
758 views

As per other posts, the manual "take photo" button in Adobe Scan has stopped working on iOS 15.4

I can still take photos in the normal iOS camera app absolutely fine.

I cannot take a photo manually from within Adobe Scan.

Please review and resolve as soon as possible

iOS

This topic has been closed for replies.

T

tunde24568661y7gj

Participant

Manual capture of scan not working. It's line it's frozen. Previous scan taken several days ago still show uploading. Could that have anything to do with it. I have very fast internet speed so not sure why the uploading is taking forever

Harsh Vardhan Pareek

Community Manager

Hi @tunde24568661y7gj

As the files are not uploading to Document Cloud, please sign out of the application.

Uninstall the application and reboot the device. Then re-install the application from the Google Play Store.

Check if you still experience the same behaviour.

As the files show as uploading to document cloud, please login to Document Cloud online and check if the file is already upoaded there.

Open this link https://documentcloud.adobe.com/link/home/ and sign in using the same credentials as used for Adobe Scan.

Then go to Files > Adobe Scan folder. Check if the file is listed there.

Let us know if you still experience the issue.

Regards,

Harsh

A

Anonymous

I am also having the same issue. Manual camera is not working. Though auto is working fine.

Harsh Vardhan Pareek

Community Manager

Hi all,

Thanks for providing the details, our team is looking into the issue. We will notify you here as soon as we get an update.

Thanks for your patience.

Regards,

Harsh

K

Kyle Polston

Participant

Hello. I, too am experiencing the same problem. Has there been any resolution or clarification to the problem? I would greatly appreciate any updated or additional information.

Thamk you,

Kyle