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H
Hannes274236246l38
Participant
December 4, 2022
Question

taking up iphone memory

  • December 4, 2022
  • 1 reply
  • 1882 views

Adobe is supposed to save everything online but it seems to take up alot of my iphone memory (3.22GB). Why is that and how can i fix it. I keep deleting scanned documents but it doesnt seem to help. Using Iphone 7 with version 15.7.1. Would be glad for help. Thanks! 

This topic has been closed for replies.

1 reply

M
Marcel27437246wtq4
Participant
December 5, 2022

I have the same issue. 
even if you delete the Scans in the app (or on adobe acrobat website) the app on the iPhone still uses all the data of the memory / storage of the iPhone. 

the only solution that helped was to delete the app und reinstall. 
but the problem starts then again. 

Where does the iPhone "save" the files? 
after 1-2 month the storage use is again at 3GB. 
All files in the app are deleted. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 5, 2022

Hi @Hannes274236246l38 @Marcel27437246wtq4,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Adobe Scan, like any other application, stores caches of your previous usage within the internal storage folders of the scans you have made. This helps the application provide a seamless experience the next time you launch it and try to open any file.

 

Trying to save this space, as per iOS's settings, would need you to delete the application and then reinstall it. 

 

*Note: Deleting the application would remove any scanned data not uploaded to Adobe Cloud Storage.

 

Hope this answers your question

 

-Souvik.

    M
    Marcel27437246wtq4
    Participant
    December 6, 2022

    Hello @S. S 

     

    thank you for your answer and help.

    I understand your points but my question then is:

    Why is it possible to "delete" the scans in the app?

    Is it only to delete them in the online cloud?

     

    Because deleting the scans in the app does not effect the used iphone storage.

    It is still around 3GBs after deleting the scans in the app.

     

    So the only solution is to delete the app after a while to clean the iphone storage?

     

    Thank you

     

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