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Participant
February 21, 2024
Beantwortet

There is no subscription but Adobe still request payment

  • February 21, 2024
  • 1 Antwort
  • 167 Ansichten

How to cancel the subscription? I’ve done this, but Adobe still charges me.

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Souvik Sadhu

Hi @Olena1111111111,

 

Hope you are doing well. Thank you for writing in!

 

I checked the email address registered here on the community and found a subscription for Acrobat Pro DC.

That's why you cannot see it on your phone's subscription page.

 

However, the plan stands canceled for now, and you should not be charged any further.

 

Please feel free to reach out if you are charged again, and we can investigate further.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

1 Antwort

Souvik Sadhu
Legend
March 7, 2024

Hi @Olena1111111111,

 

Hope you are doing well. Thank you for writing in!

 

I checked the email address registered here on the community and found a subscription for Acrobat Pro DC.

That's why you cannot see it on your phone's subscription page.

 

However, the plan stands canceled for now, and you should not be charged any further.

 

Please feel free to reach out if you are charged again, and we can investigate further.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.