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Olena1111111111
Participant
February 21, 2024
Answered

There is no subscription but Adobe still request payment

  • February 21, 2024
  • 1 reply
  • 155 views

 

How to cancel the subscription? I’ve done this, but Adobe still charges me.

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Olena1111111111,

     

    Hope you are doing well. Thank you for writing in!

     

    I checked the email address registered here on the community and found a subscription for Acrobat Pro DC.

    That's why you cannot see it on your phone's subscription page.

     

    However, the plan stands canceled for now, and you should not be charged any further.

     

    Please feel free to reach out if you are charged again, and we can investigate further.

     

    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    March 7, 2024

    Hi @Olena1111111111,

     

    Hope you are doing well. Thank you for writing in!

     

    I checked the email address registered here on the community and found a subscription for Acrobat Pro DC.

    That's why you cannot see it on your phone's subscription page.

     

    However, the plan stands canceled for now, and you should not be charged any further.

     

    Please feel free to reach out if you are charged again, and we can investigate further.

     

    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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