Todo mês vocês desconto esse valor no meu cartão porém quando vou usar eu não consigo fala que eu tenho que comprar plano

Hi Captivating_happinessd6ff,

Thank you for reaching out, and sorry for the trouble caused.

We have tried to check your account with the email linked to your community profile. There is no active subscription listed there. Could you please share the email address used to purchase the service in a private message?

Please ensure that you are signed in with the credentials that were used to purchase the subscription. 

In the meantime, please try the following steps:

1. Sign out of the application.

2. Restart your device.

3. Open the application again and sign in manually by entering your email address and password. Please do not use the saved credentials.

After completing these steps, try using the tool in the application again. If you continue to encounter any issues, please let us know.

Thanks,

Meenakshi