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kumar27268232lm3v
Participant
November 23, 2022
Question

Transfer of adobe scan files

  • November 23, 2022
  • 1 reply
  • 300 views

Adobe scans have not been transferred using Samsung Smart Switch from one device to another. Any way to select all files and transfer them to another device directly?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 23, 2022

    Hi @kumar27268232lm3v,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I suggest you check the Adobe Account on which the scans are synced on the Adobe Cloud Storage: https://acrobat.adobe.com/ 

    If the files are available there, please check if you are signed in with the correct email address on the Adobe Scan application. 

     

    If the files are still not visible and you have a copy of the files on your device, you can upload the scans by logging in to the same portal under the Scan folder.

     

    Hope this helps.

     

    -Souvik

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