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fredmrichard
Participant
Jun 2, 2017 8:20 PM UTC
Answered

Turn off auto scan

How do you turn off the autoscan feature so I can compose what should be scanned manually? The autoscan feature incorrectly identifies the area I want scanned. 

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    Warintara
    WarintaraCorrect answer
    Participating Frequently
    Jun 2, 2017 9:06 PM UTC

    Thank you for using Adobe Scan.

    You can disable auto scan by tapping at the icon on the upper right above the capture screen.  Please refer to "Enabling auto scan" on App Settings — Adobe Scan Help.

    Please let us know if you need further assistance.

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    12 replies

    muish90899804
    Participant
    May 15, 2018 4:15 AM UTC

    I want to loading this site free malware spam and bug

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    hhllau
    Participant
    May 14, 2018 5:15 PM UTC

    No. regardless of whether auto scan is on or off, There’s ALWAYS a blue rectangle trying to capture part of the page. I could almost never get want I wanted to be scanned. I could not get rid of the blue rectangle...

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 15, 2018 7:36 AM UTC

    If you are referring to the blue outline that occurs to capture the boundary of the document, sorry to say there is no default option to remove that.

    You may try capturing the document from a distance. Check if that works for you.

    You may share your feedback for this over here Scan iOS Feature Request and Bug Report Form

    Hope the information helps.

    Let us know if you have any questions.

    Regards,

    Meenakshi

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    hhllau
    Participant
    May 15, 2018 5:08 PM UTC

    Really….i am surprised I only see one other person complains about this. I personally find this blue outline very annoying, and I can never get what I need to be scanned correctly. Either way more than or mostly, only part of the page. I guess this is not my app. Thanks.

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    hhllau
    Participant
    May 7, 2018 11:13 PM UTC

    I have the same problem with the blue rectangle blue rectangle always trying to capture only part of the document that I needed. Please advise how to turn it off.

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 14, 2018 8:40 AM UTC

    Hi Hhllau,

    Sorry for the delay in response.

    As you are trying to turn off the Auto Scan feature, please refer the steps under the headline "Enabling auto scan" in this help link App Settings — Adobe Scan Help.

    Let us know if you need any help.

    Regards,

    Meenakshi

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    fernandg26998440
    Participant
    Mar 7, 2018 5:42 PM UTC

    Irrespective of the fact if auto capture is on or off on my mobile phone (IPhone), there is always a blue rectangle trying to catch the area to scan.

    Unfortunately the Auto capture is never covering an entire page but just the text on the text which makes the scanning incomplete.

    What can I do to really switch off auto capture and make my scans manually ?

    Thanks for your support !

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    Warintara
    WarintaraCorrect answer
    Participating Frequently
    Jun 2, 2017 9:06 PM UTC

    Thank you for using Adobe Scan.

    You can disable auto scan by tapping at the icon on the upper right above the capture screen.  Please refer to "Enabling auto scan" on App Settings — Adobe Scan Help.

    Please let us know if you need further assistance.

    Translate
    kevina48400300
    Participant
    Jul 25, 2017 3:00 PM UTC

    I'm finding that the auto scan is very aggressive, as one reviewer put it, which for me means that it wants to go ahead and capture the image as soon as gets anything that resembles a document in frame. Turning off auto capture unfortunately turns off automatically cropping to the document.

    I'd like the middle ground .. have it automatically crop to the document but wait until I tap the photo button before it commits.

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    Adobe Employee
    Steven_Yen
    Adobe Employee
    Jul 26, 2017 4:17 AM UTC

    Dear Customer,

    Thank you for taking the time to report this issue to us.  We are currently trying to resolve this problem. Your concern is a high priority for us and appreciate you using our products.

    Best Regards,

    Adobe Mobile Team

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