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M
Maragkoudakis Georgios
Participant
June 5, 2020
Question

Unable to access my scans on this device (android)

  • June 5, 2020
  • 1 reply
  • 288 views

Hi to community. Just realised frw minutes ago tha I don't have access to my scans any more. Is there a solution to that problem? I'll be thankfull for the solution. 

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 9, 2020

    Hello, 

    Sorry to hear about that.
    You may try signing-out and sign back in and check if that helps. Alternatively, you can login to this web portal: https://documentcloud.adobe.com/link/home/ with your Adobe ID and check if you can see the files. If the files arent present there sorry there isnt much that can be done to recover it. Also, let us know if you tried to delete the files? 

    Regards,
    Tariq

    M
    Maragkoudakis GeorgiosAuthor
    Participant
    June 9, 2020

    Thank you for your reply. I managed to access my files by restarting my cellphone. Every thing is Ok.

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