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nuclearpalsy
nuclearpalsy
Participant
December 14, 2017
Question

Unable to capture image

  • December 14, 2017
  • 1 reply
  • 883 views

So, first off, I love this app!  I use it to take a photo of my instructors powerpoint slides and create a very printable PDF to study.

After collecting an exams worth of pictures I go to import them into Scan and I get the "Unable to Capture Image" error message.  I tried multiple and single images with the same error.  The app works fine if I'm taking pictures from the app to import the slides.  The error occurs when I try to add them from my camera roll.

Any suggestions?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 22, 2018

Hi Nuclearpalsy,

Sorry for the delay in response.

Please try to update the application to the latest patch available.

Then check if you still experience the issue.

If the issue persists, please share the details asked below:

- Application version

- Details of the device on which you experience the issue

- OS version installed on the device

- Steps to replicate the issue

Let us know if you need any help or have any questions.

Regards,

Meenakshi

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