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Participant
August 23, 2025
質問

Unable to download offline in iOS Files app “ couldn’t communicate with a helper application”

  • August 23, 2025
  • 返信数 1.
  • 183 ビュー

When accessing Adobe Scan files through the Files app in iOS on an up-to-date iPhone 15, I consistently get the error "couldn't communicate with a helper application" when trying to download the drive offline (clicking cloud with arrow button). The Drive shows an error state at all times. I have tried reinstalling the app and turning the Adobe Scan drive off and back on again in the files app, which did not change anything. Screenshots attached.

返信数 1

creative explorer
Community Expert
Community Expert
August 23, 2025

@jensen98548856 that might be a Adobe's Server-side issue, meaning it could be down for maintenance. You can check here: https://status.adobe.com

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