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Gehrman Sparrow
Participant
August 31, 2023
Question

Unable to log in Adobe Scan

  • August 31, 2023
  • 1 reply
  • 1646 views

Haven't used it for four months, saying that my account no longer have access to cloud storage. Using an iPhone 14 with latest app version installed.

 

I don't have any subscription indeed with my personal account, I only use it to take photoes and convert them into PDF files. How do I continue to use this feature? Do I need a paid subscription for this?

 

Per this link, Adobe scan is still a free to use service. https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html

 

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 12, 2023

    Hi @Gehrman Sparrow,

     

    Hope you are doing well. Thank you for writing in!

     

    I checked your account in the backend, and the account region seems to be the issue here with you not being able to access cloud storage.

     

    Let me check this with the team and get back to you with a possible solution.

     

    -Souvik

      N
      NewMorning
      Participating Frequently
      September 18, 2023

      I have a similar problem.  Normally when I save a Scan I can find it under "Scans" in Acrobat.  Now the "Scans" in Acrobat tells me I need to Sign In, but I am logged in and clicking the Sign In button does nothing.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      September 21, 2023

      Hi @NewMorning,

       

      The reason for the first report seems different from yours, where the first case is a region blockage of external storage services.

       

      Would you mind sharing screenshots or recordings of what you refer to for better understanding and assistance.

       

      -Souvik

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