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Participant
Dec 18, 2023 6:30 AM UTC
Question

Unable to modify scanned file

I haved some files scanned in my Andriod device, and open in any another iPhone with the same account and crudentials. When I want to modify the files in the Andriod device, it showes the error "unable to modify the scan, it may have been created in a different device or open outside Adobe Scan. I haved tried to sign out from both Andriod and IPhone devices and resigned in, but still face the same error. Please help.

 

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3 replies

Abambo
Community Expert
Community Expert
Dec 25, 2023 12:11 AM UTC

Can you edit on the Android device doing the scan?

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Dec 25, 2023 10:26 AM UTC

No, I can't. It shows the error as attached in my post.

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Souvik Sadhu
Legend
Dec 30, 2023 6:39 AM UTC

Hi @yiu wa343225686unq,

 

Thank you for writing in! 

 

Would you mind sharing a screen recording of the event along with the app version of Adobe can (go to Home-> Profile-> About Adobe Scan) for a better understanding and assistance?

 

-Souvik

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