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Participant
December 18, 2023
Question

Unable to modify scanned file

  • December 18, 2023
  • 1 reply
  • 306 views

I haved some files scanned in my Andriod device, and open in any another iPhone with the same account and crudentials. When I want to modify the files in the Andriod device, it showes the error "unable to modify the scan, it may have been created in a different device or open outside Adobe Scan. I haved tried to sign out from both Andriod and IPhone devices and resigned in, but still face the same error. Please help.

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1 reply

Abambo
Community Expert
Community Expert
December 25, 2023

Can you edit on the Android device doing the scan?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
December 25, 2023

No, I can't. It shows the error as attached in my post.

S_S
Community Manager
Community Manager
December 30, 2023

Hi @yiu wa343225686unq,

 

Thank you for writing in! 

 

Would you mind sharing a screen recording of the event along with the app version of Adobe can (go to Home-> Profile-> About Adobe Scan) for a better understanding and assistance?

 

-Souvik