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CadmusDental
CadmusDental
Participant
sept. 20, 2019 7:51 PM UTC
Répondu

Unable to share a copy of file via Outlook - Adobe Scan

New Apple iOS messed things up with Adobe Scan and now the ability to Share a Copy from the app via Outlook is gone. This pretty much renders the service useless as that's what I need it for. Any help? (PS. The new iOS update has messed up a TON of other functions as well in general, not just Adobe. Thanks Apple.....)

 

 

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Meenakshi_Negi
Meenakshi_NegiRéponse
Legend
oct. 2, 2019 5:21 PM UTC

Hi Kurti-B,

 

Thank you for reaching out.

 

Our team contacted Microsoft and they confirmed that it is an Outlook bug.

The issue is not with the Adobe Scan application.

 

Hope the information helps.

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

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24 commentaires

Kurti-B
Participant
oct. 1, 2019 6:40 PM UTC

When attempting to "share a copy" through the iOS Outlook app, the loading icon is displayed but nothing happens. Any solutions to this?

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Meenakshi_Negi
Meenakshi_NegiRéponse
Legend
oct. 2, 2019 5:21 PM UTC

Hi Kurti-B,

 

Thank you for reaching out.

 

Our team contacted Microsoft and they confirmed that it is an Outlook bug.

The issue is not with the Adobe Scan application.

 

Hope the information helps.

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

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    Anonymous
    sept. 20, 2019 7:51 PM UTC

    Hi I just uploaded to iOS 13 my issue is that I scan documents and then want to email a copy of them thru outlook it used to work fine then after the update when ido this I choose outlook but it won't open up. Outlook and adobe apps seem to work fine in every other way. 

     

     

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    sept. 24, 2019 6:19 AM UTC

    Hi Brettp,

     

    You have mentioned above that when you try to send the scan as copy to an email attachment via outlook nothing works.

    Try once to sign out from the application and reboot the device. Check if that works.

     

    Please share the exact workflow you do to send the PDF via outlook.

    What is the current version of the application?

     

    Let us know if you need any help.

     

    Regards,

    Meenakshi

     

     

     

     

     

     

     

     

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    danielb44710609
    Participant
    sept. 22, 2019 12:49 PM UTC

    The ability to send as an attachment to an email via mail or outlook has ceased working since I upgraded my phone to ios13 on an iPhone XR. Uninstalling and reinstalling the app didn't solve it.

     

    what can I do?

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