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M
Mcartwright
Participant
September 16, 2019
Question

Unable to use Adobe Scan app, getting error to resubscribe

  • September 16, 2019
  • 4 replies
  • 527 views

I already have an account that is paid for through my iTunes. My phone broke & I had to get a new one. So now when I scan something they disappear & it tells me I need a subscription 

This topic has been closed for replies.

4 replies

D
defaultaufglknrsv1y
Participant
October 23, 2020

I want to cancel this!

C
Cgarten21
Participant
September 28, 2019

Mcartwright, this happened to me too. I uninstalled the app and then reinstalled it and all of my scans showed back up. Maybe that would work for you. 

C
Cgarten21
Participant
September 18, 2019

The same thing is happening to me. 

 

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 18, 2019

Hello Cgarten,

 

We're sorry for the trouble, would you mind sharing more details about the issue you are experiencing? Would you mind sharing a screenshot of the error message/code you are getting?

Are you on an Android device or an iOS?

 

We're here to help, just need more info.

 

Thanks,

Anand Sri.

C
Cgarten21
Participant
September 18, 2019
I’m not getting an error message. When I take a picture of a document and save it as a PDF, it’s not showing up in my scans. I have an iOS device.
AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 17, 2019

Hi Mcartwright,

 

Welcome to the new Adobe Community, we're sorry for the trouble you had.

Would you mind sharing more details about the issue you are experiencing? Are you getting the message to re-subscribe while using the Adobe Scan app? 

The Adobe Scan mobile app is a free application and it does not require any subscription to use on mobile devices.

https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html

 

Are you getting the message while using any service/tool in the freeware Adobe Reader mobile application? 

Make sure you are logged in with the same email address (Adobe ID) through which you subscribed to the license/subscription.

 

Would it be possible to share a screenshot of the application on which you are getting the message?

We're here to help, just need more info.

 

Thanks,

Anand Sri.

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