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Shirly1307
Shirly1307
Participant
March 4, 2026
Question

Unable to use the paid subscription

  • March 4, 2026
  • 1 reply
  • 32 views

Telah membayar namun masih sebagai free user…

Sudah mencoba sign out dan sign in kembali hasil tetap sama.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 4, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    I have tried checking your Adobe account and unable to track any active/paid plan. Please try to restore the purchase, Tap on the profile icon > Subscriptions > Restore Purchase and see if that works.

     

    ~Amal

    Shirly1307
    Shirly1307Author
    Participant
    March 9, 2026

    I have tried to restore but it still doesn't work, while the transaction on the Play Store was successful. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 9, 2026

    Hi there, 

     

    We are sorry to hear that the issue still exists. We have shared the details with our backend team for further investigation. We will share the update as soon as we get more information.

     

    Thanks for your time and patience.

     

    ~Amal

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