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samay_kumar_meena
Participant
July 25, 2025
Question

unauthorised charged

  • July 25, 2025
  • 3 replies
  • 314 views

Trial started: 19 July 2025
Cancelled: 24 July 2025 (within trial)
Charged today: ₹2,599

Despite cancelling before end of trial, payment was taken. Under Adobe’s policy, cancelling within free trial should not result in any charge. I request a full refund immediately.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 25, 2025

    Samay, I am sorry, but I don't see any active subscriptions or recent subscriptions under the e-mail address you used to post to this public discussion forum. Your screenshot seems to indicate you purchased Acrobat through the Apple App Store. Please see https://adobe.ly/4frsw9j for information on how to cancel Apple App Store subscriptions. ^JW

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    samay_kumar_meenaAuthor
    Participant
    July 25, 2025

    I had taken a free trial subscription of the Adobe Scan app. I subscribed to the 7-day free trial on the 19th, and I canceled the subscription on the 24th, well before the trial period ended. However, today an amount of ₹2,599 has been charged from my account via auto-pay.

     

    Please help me get my refund issued.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 25, 2025

    @samay_kumar_meena I have merged the three public discussions you started about a subscription that is not tied to the account you are using to post to this public discussion forum. Please do not start any new discussions.

     

    If you have any additional questions, then update this public discussion thread; otherwise, please see my previous post on how to manage your subscription through Apple.

    S
    samay_kumar_meenaAuthor
    Participant
    July 25, 2025

    I had taken a free trial subscription of the Adobe Scan app. I subscribed to the 7-day free trial on the 19th, and I canceled the subscription on the 24th, well before the trial period ended. However, today an amount of ₹2,599 has been charged from my account via auto-pay.

     

    Please help me get my refund issued.

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