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Shyam34771018wk35
Participant
January 13, 2024
Question

Unstable opening while scanning

  • January 13, 2024
  • 1 reply
  • 138 views
  • After opening the app and trying to scan a document the app continuously blinks to zoom in the object and becomes unstable. This was not the case in earlier version which was simple and zooms on the scan document swiftly and.does the job. Developers to bring in updates to.make.it more user friendly and stable or restore previous version in
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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 23, 2024

    Hi @Shyam34771018wk35,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing afew more pieces of information for further investigation:

    1. The app version of Adobe Scan you are using (go to Home-> Profile-> Adobe Adobe Scan);

    2. The Android version of your device;

    3. A screen recording of the event for better understanding.

     

    Also, can you check if the same issue can be replicated on your device's camera app?

     

    Look forward to hearing from you.

     

    -Souvik

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